Find answers to frequently asked questions below.
Need more help? Please contact us on email@example.com.
How will my order be dispatched?
All our orders are dispatched via DHL and you will receive a tracking number once we have booked your delivery.
What are delivery charges?
£7.99 for orders under £70 on the UK Mainland excluding remote Scottish mainland and Scottish Highlands. Free for orders over £70.
For remote Scotland, Scottish Highlands and Islands, the Isle of Wight and Northern Ireland, shipping is £12.99* below £70, and £5* above £70.
*Shipping charges are inclusive of VAT.
Can I change my order once placed?
We will try our best to accommodate any changes before your order is dispatched. Please just contact us on firstname.lastname@example.org with your order number.
When will I receive my order?
Once we’ve received your order, we aim to deliver it in 2-4 working days. We don’t dispatch on Fridays.
All orders are shipped on tracked next working day delivery.
Help! I have an issue with my order.
We’ll be happy to rectify issues with your order. Please just email us on email@example.com with your order number and further information.
Do you deliver internationally?
Unfortunately not, we only deliver within the UK currently.
How can I find The Watch?
The Watch is located on our family farm in Tenterden, Kent.
Find us at the address below:
Gibbet Oak Farm
Can I visit Gibbet Oak Farm?
We are a working farm, but our Farm Shop is open every day of the week during the following hours:
Monday: 9 – 5:30
Tuesday: 9 – 5:30
Wednesday: 9 – 5:30
Thursday: 9 – 5:30
Friday: 9 – 5:30
Saturday: 9 – 5:30
Sunday: 10 – 4
Why is your taproom called The Watch?
A watch is the collective noun for a group of Nightingales, so a very appropriate name for our taproom.
Are children/dogs welcome at The Watch?
Please bring the whole family, including well behaved kids and pups.
What food is available at The Watch?
We have a selection of snacks available and we hope to have a food vendor in place for summer 2023. Visitors are welcome to bring their own food along or purchase from the farm shop.
Do you have beer/spirits/wine/non-alcoholic options at The Watch?
We have a fantastic selection of non-cider options available, including some local examples of craft beer, wine, spirits and non-alcoholic drinks.
Are all of your ciders vegan/gluten-free?
Yes, all of our ciders are both vegan and gluten-free!
Where can I find Nightingale Cider?
We’re delighted to be stocked at a number of local establishments around Kent alongside good bottle shops across the UK. Remember that you can always order our cider from the webshop too.
And if your local independent store doesn't stock Nightingale Cider, please let us know and also give them a nudge!
Can I stock Nightingale Cider in my bar/pub/bottle shop?
We'd love that! We’ll be happy to help. Just reach out on firstname.lastname@example.org.